Our Policies

General Studio Policies

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• All patrons are responsible for fully cleaning all surfaces and materials used. 

• Only studio-provided clay and glazes may be used unless prior approval is given by the Studio Manager.

• Do not embed foreign objects (e.g., rocks, paper, marbles) in clay without express permission from the Studio Manager.

• No glazes, slips, tools, or equipment may be removed from the studio at any time.

• Clearly label your clay bag with your name, class day, and clay type. Example: Waleed, Wednesday AM, Buncombe White.

• We occasionally take photos during classes, events, and day-to-day studio activities to use on our website and social media. By participating, you grant us permission to use these images unless you opt out by notifying us in writing.

• We respect your privacy. Personal information collected during registration or purchases is used solely for communication, registration, and payment purposes and is never shared with third parties.

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Conduct and Safety: To ensure a safe and welcoming space for everyone:

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• Closed-toe shoes are required in the studio.

• Anyone under age 18 must be accompanied by an adult unless enrolled in a youth or teen program.

• Respect for instructors, fellow students, and studio property is expected at all times.

• Disruptive or unsafe behavior may result in dismissal without refund.

 

Class Policies

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• We reserve the right to cancel or reschedule classes based on enrollment. If a class is canceled, you will have the option to transfer to another class or receive a full refund.

• Please note: No refunds or credits will be issued for missed individual classes within a session.

• In the event of inclement weather or emergency closures, we will notify you via email and/or text. Classes will be rescheduled whenever possible, or store credit will be issued.

 

Kiln Policies

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• All greenware must be signed on the bottom before placing it on the greenware shelf.

• For safety and equipment preservation, no foreign materials (e.g., textiles, metals—except high-fire wire—glass, paper, or dry chemicals) are permitted in the kiln.

• Firing priority is given to student work. Kiln rentals for outside makers are accepted on a space-available basis and may take up to two weeks per firing.

• Studio glazes are included in glaze firing fees, but glazing instruction is not. Please be familiar with our glazes and processes.

• Work must be free of glaze on the bottom.

• If a piece melts to the kiln shelf, a $10 fee per occurrence will be charged.

• Renters are financially responsible for any damage caused by incorrect firing temperatures or glaze issues.

• Kiln shelf damage fees:

  • Minor glaze drip: $10

  • Half shelf replacement: $48

  • Full shelf replacement: $90

  • Kiln disassembly/reassembly (for large work): $4

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Refunds​

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Classes & Workshops

• Full Refund or Store Credit: Available for cancellations made at least 14 days (2 weeks) prior to the start date.

• Store Credit Only (Conditional): For cancellations made between 14 days and 48 hours before the start time, store credit will be issued only if the seat is filled by another participant.

• No Refunds or Credit: Cancellations made within 48 hours of the class or workshop start time are not eligible for refund or credit.

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Materials & Supplies​

• Clay, Custom Glazes, and Materials: These items are non-returnable and non-refundable.

• Tools: May be returned only if unopened or defective and accompanied by a valid receipt.